Emberz Privacy Policy

Emberz Privacy Policy

Last Updated: February 1, 2026

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This Privacy Policy describes how Emberz Retail LLC, doing business as Emberz Smoke Shop and Emberz ("Emberz," "we," "us," or "our"), collects, uses, discloses, stores, and protects personal information obtained through our websites, online store, customer accounts, loyalty and rewards programs, community platforms, digital tools, in‑store interactions, and any other services or touchpoints we operate (collectively, the "Services").

 

By accessing, using, or interacting with Emberz in any manner, you acknowledge that you have read, understood, and agreed to this Privacy Policy.

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1.) Scope & Applicability

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This Privacy Policy applies to:

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• Visitors to our websites and digital platforms

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• Customers making in‑store or online purchases

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• Registered account holders and members of Emberz programs (including rewards, loyalty, community, and concierge services)

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• Individuals who communicate with us by email, phone, SMS, social media, or other channels

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This Privacy Policy does not apply to third‑party websites, platforms, or services that may be linked to or integrated with our Services. Emberz is not responsible for the privacy practices of third parties.

 

2.) Information We Collect

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We collect information through several methods, depending on how you interact with us.

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2.1 Information You Provide Directly

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This may include:

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• Full name

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• Email address

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• Phone number

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• Billing and shipping address

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• Account login credentials

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• Date of birth or age confirmation (where legally required)

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• Purchase history and transaction details

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• Loyalty, rewards, or membership information

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• Communications, inquiries, reviews, feedback, or submissions

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• Any other information you voluntarily provide

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We do not intentionally collect sensitive personal information such as government‑issued identification numbers, biometric identifiers, medical or health information, or full financial account credentials. Any sensitive information voluntarily submitted is provided at the user’s own discretion.

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2.2 Information Collected Automatically

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When you access our Services, we may automatically collect:

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• IP address

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• Device type, operating system, and browser type

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• Pages viewed, time spent, and navigation paths

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• Referring URLs

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• Approximate location data

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• Cookies, pixels, and similar tracking identifiers

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2.3 Payment & Transaction Data

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Payments are processed through secure third‑party payment processors. Emberz does not store full payment card numbers.

 

We may receive limited transaction data such as:

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• Payment confirmation

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• Transaction ID

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• Purchase amount

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• Payment method type

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2.4 Information From Third Parties

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We may receive information from:

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• Payment processors

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• Delivery and logistics providers

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• Marketing, analytics, and advertising partners

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• Social media platforms (if you interact with us through them)

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• Compliance, identity verification, or fraud‑prevention providers

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3.) How We Use Your Information

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We use personal information for legitimate business purposes, including but not limited to:

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• Processing and fulfilling orders

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• Managing accounts, memberships, rewards, and loyalty programs

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• Providing customer service and support

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• Communicating about purchases, programs, updates, and operational notices

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• Improving website functionality, performance, and user experience

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• Personalizing content, offers, and recommendations (where permitted)

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• Preventing fraud, abuse, and unauthorized activity

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• Maintaining security and system integrity

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• Complying with legal, regulatory, and tax obligations

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• Enforcing our Terms & Conditions and other policies

 

4.) Cookies & Tracking Technologies

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Emberz uses cookies, pixels, web beacons, and similar technologies to:

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• Enable essential site functionality

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• Remember preferences and settings

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• Analyze traffic and usage patterns

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• Improve performance and design

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• Support marketing and advertising efforts (where permitted)

 

You may control cookies through your browser settings; however, disabling cookies may limit certain features or functionality of our Services.

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Emberz does not currently respond to “Do Not Track” browser signals.

 

5.) Sharing & Disclosure of Information

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Emberz does not sell personal information.

 

We may share information only under the following circumstances:

 

5.1 Service Providers

 

With trusted third‑party vendors who perform services on our behalf, such as:

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• Payment processing

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• Order fulfillment and delivery

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• Website hosting and analytics

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• Marketing communications

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• Customer support tools

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These providers are authorized to use information only as necessary to perform services for Emberz.

 

5.2 Legal & Compliance Obligations

 

We may disclose information if required to:

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• Comply with applicable laws, regulations, or legal processes

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• Respond to lawful requests from authorities

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• Protect the rights, safety, or property of Emberz, our customers, or others

 

5.3 Business Transfers

 

In the event of a merger, acquisition, restructuring, or sale of assets, personal information may be transferred as part of the transaction, subject to applicable law.

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6.) Data Retention

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We retain personal information only for as long as reasonably necessary to:

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• Fulfill the purposes outlined in this Privacy Policy

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• Maintain business and transaction records

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• Comply with legal, tax, and regulatory requirements

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• Resolve disputes and enforce agreements

 

When information is no longer required, it is securely deleted or anonymized in accordance with reasonable industry practices.

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7.) Data Security

 

Emberz implements reasonable administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, loss, misuse, or disclosure.

 

However, no system can be guaranteed to be 100% secure. By using our Services, you acknowledge and accept this risk.

 

Users are responsible for maintaining the confidentiality of their account credentials. Emberz is not responsible for unauthorized access, activity, or data loss resulting from user negligence, shared credentials, or compromised login information.

 

8.) Your Privacy Rights

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Depending on your jurisdiction, you may have rights to:

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• Access personal information we hold about you

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• Request correction of inaccurate or incomplete information

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• Request deletion of certain information

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• Restrict or object to certain processing activities

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• Opt out of marketing communications

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Requests may be subject to identity verification and legal limitations. To exercise your rights, contact us using the information listed below.

 

9.) Marketing Communications & SMS

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You may opt out of promotional emails or messages at any time by:

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• Using the unsubscribe link provided in communications

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• Updating your account preferences

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• Contacting customer support

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If you provide a mobile phone number, you consent to receive transactional or informational messages related to your account, orders, pickups, rewards, or customer service interactions. Marketing text messages, where applicable, require separate consent and may be opted out at any time.

 

Operational and transactional communications may still be sent even if marketing messages are declined.

 

10.) Children’s Privacy

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Emberz’s Services are intended only for individuals who are legally permitted to purchase age-restricted products. By accessing or using the Services, you represent that you meet all applicable age and eligibility requirements under federal, state, and local law. We do not knowingly collect personal information from children or minors.

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Emberz may implement age‑verification measures online and in‑store to comply with applicable federal, state, and local laws. Users may be required to confirm their age or provide verification prior to accessing certain Services or completing purchases.

 

If we become aware that information from a minor has been collected, we will take reasonable steps to delete it.

 

11.) Third‑Party Links & Integrations

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Our Services may contain links to third‑party websites or tools. Emberz is not responsible for the privacy practices, content, or security of third‑party services.

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12.) International Users

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If you access our Services from outside the United States, you understand that information may be transferred to, stored, and processed in the United States or other jurisdictions where our service providers operate.

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13.) Automated Processing

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Certain processes, such as fraud prevention, security monitoring, rewards eligibility, or account integrity checks, may involve automated systems. These systems are designed to support—not replace—human decision‑making and are used to protect Emberz and its customers.

 

14.) Policy Updates & Changes

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Emberz may update this Privacy Policy at any time. Changes become effective when posted. Continued use of the Services after updates constitutes acceptance of the revised policy.

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15.) Business Contact Information (Official Channels)

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For questions, concerns, or privacy requests, contact:

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• Legal Entity: Emberz Retail LLC

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• DBA: Emberz Smoke Shop / Emberz

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• Official Website: emberzct.com

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📍 Business & Mailing Address:

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Emberz Smoke Shop
1227 Burnside Ave.
East Hartford, CT. 06108

United States

 

📇 Customer Support Contact:

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• 📧 Business Email: info@emberzct.com 

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• 📞 Business Contact Number: +1 (860) 421 ‑ 4141

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(Plus any official contact forms and the website chat widget displayed on emberzct.com)

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📡 Official Channels Only:

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You agree that you will contact Emberz exclusively through the official channels listed on emberzct.com (including the Help Center, official forms, email, phone, and the site chat widget). Requests sent through unofficial channels, personal accounts, or third‑party platforms may not be monitored, received, or responded to and do not constitute valid notice to Emberz.​

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16.) Privacy Policy Governance: 

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This Privacy Policy is incorporated by reference into Emberz’s Terms & Conditions and governs all privacy-related matters between you and Emberz.

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