Emberz is a curated smoke shop and culture-driven lifestyle brand focused on premium products, elevated customer experience, and community engagement. While we carry smoke and vape related products, Emberz goes beyond a traditional smoke shop by offering curated accessories, member-only programs, community features, and culture initiatives that prioritize experience over volume.

“Emberz” refers to the glowing tip of something that’s lit while smoking — the ember that stays burning during use. It represents energy, presence, and something that’s active, not extinguished. Together, Emberz represents a place where energy, culture, and experience stay active — where it’s always lit.

Emberz is independently owned and operated by two brothers from Connecticut. The brand was built locally with a focus on culture, community, and creating an elevated smoke shop experience. Both owners are hands-on and directly involved in daily operations, product curation, and community initiatives. Because Emberz is locally owned, decisions are made directly by the people behind the brand — from product selection to how we engage with our customers and community.

Emberz is intentionally curated. We focus on quality, consistency, and community — not just transactions. What sets us apart from other smoke shops: • Product quality & authenticity: Carefully selected, never cluttered • Exceptional customer service: Attentive, knowledgeable, and elevated — an experience you won’t find anywhere else • Clear, transparent policies: No confusion, no guesswork • Member-only perks & programs: Rewards, access, and exclusive opportunities • Emberz Memberz community features: Including Smoke Society, our in-house forum • Culture initiatives: Such as Emberz Radio and creative spotlights At Emberz, we don’t just light up — we show up. That mindset drives everything we do, including Emberz Carez, our commitment to community, connection, and giving back. We prioritize experience over volume and build long-term relationships with the people who support us. As we like to say, we’re not your average smoke shop — we’re the evolution of one.

A Smoke Master is an Emberz team member trained to deliver expert guidance, product knowledge, and elevated service across the Emberz experience. Smoke Masters are not just staff — they are trusted specialists who help customers navigate products, understand differences, and make informed choices based on quality, safety, and preference. Smoke Masters may assist with: • Product education and tailored recommendations • Understanding differences between devices, accessories, and materials • Compliance and age-restricted purchasing guidance • In-store experiences, events, and curated sessions • Supporting Emberz Memberz with perks, programs, and special requests Every Smoke Master represents Emberz’s standards of professionalism, culture, and customer care. Availability of Smoke Masters and specific services may vary by location, event, or time.

Emberz Smoke Shop is located at: 1227 Burnside Ave. East Hartford, CT 06108 United States We are located in the Powder Mill Shopping Center, next to McDonald’s on Burnside Ave and directly beside Burnside Liquor Depot. We operate from a physical retail location and welcome in-store visits during posted business hours.

Currently, Emberz operates one physical retail location in East Hartford, Connecticut. Additional locations are planned for the future, and any expansion will be announced only through Emberz’s official channels.

Our regular hours of operation are: • Monday – Thursday: 10:00 AM – 8:00 PM • Friday – Saturday: 10:00 AM – 9:00 PM • Sunday: 10:00 AM – 6:00 PM Hours may vary for holidays, special events, or limited releases. The most up-to-date hours are always shared through Emberz Alerts and our official channels.

Yes. Hours may change for holidays, special drops, private events, or operational needs. Any updates are shared through Emberz Alerts and our official channels.

Yes. Emberz carries tobacco and vape related products and accessories where legally permitted, including nicotine-containing items. All tobacco and nicotine products are age-restricted to 21+ and require valid government-issued ID at the time of purchase.

No. Emberz does not sell cannabis, marijuana, or THC products. We operate in compliance with all applicable state and federal laws.

Yes. Customers may submit product or brand requests through our designated request channels, including the VIP Request Concierge.(https://www.emberzct.com/vip-request-concierge) Requests are reviewed based on availability, demand, compliance, and overall brand fit. Submitting a request does not guarantee that a product will be stocked, sourced, or approved, but it allows our team to evaluate interest and explore potential options when possible.

No. Emberz is an independent brand and retail entity. While we carry and feature select third-party brands, Emberz is not owned by, operated by, or affiliated with any manufacturer. Emberz develops and operates its own programs, community features, culture initiatives, and retail experience independently.

You can reach us through the following official channels: • Phone: (860) 421-4141 • Email: info@emberzct.com For general questions, we recommend checking the Information & FAQs (https://www.emberzct.com/home/emberz-information-and-faqs)and Customer Service Center (https://www.emberzct.com/home/customer-service)first, as many common topics are already covered there.

You can follow Emberz on social media for updates, announcements, drops, and culture content: • Instagram: @emberzct (https://www.instagram.com/emberzct/) • Facebook: @emberzct (https://www.facebook.com/Emberzct/) • TikTok: @emberzct (https://www.tiktok.com/@emberzct) • X (formerly Twitter): @emberzct (https://x.com/emberzct)

At this time, Emberz does not offer franchising or wholesale partnerships unless expressly announced through official channels.