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CUSTOMER SERVICE

Questions, concerns, feedback, or product requests?
Whether it’s business, events, or anything in between — we’re here.
Reach out and we’ll respond within 24 hours.
If it matters to you, it matters to us!

Customer Support Topics

CONTACT & LOCATION

CONTACT US​

Phone:

(860) 421 - 4141

 

Email: 

info@emberzct.com

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STORE ADDRESS​​

Emberz Smoke Shop 

1227 Burnside Ave.

East Hartford, CT. 06108

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HOURS OF OPERATION

Monday - Thursday:

10AM - 8PM

​​

Friday - Saturday:

10AM - 9PM ​​

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Sunday:

CLOSED

CONTACT US ​
We're Always Here For You! 💯

BUSINESS HOURS

MONDAY - THURSDAY:

10AM (EST) - 8PM (EST)

FRIDAY - SATURDAY:

10AM (EST) - 9PM (EST) 

SUNDAY:

CLOSED

ADDRESS

1227 Burnside Ave.

East Hartford, CT. 06108

PHONE

(860) 421 - 4141

EMAIL

info@emberzct.com

What's Up?

How can we help you?

Stay connected with Emberz

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STORE LOCATOR ​
Find your way to Emberz! 📍

EMBERZ MEMBERZ REWARDS

Earn Points. Unlock Perks. Stay Lit.

The Emberz Memberz Rewards Program is red carpet access for the real ones. Earn Emberz Buckz with every purchase, unlock early access, reserved inventory, priority fulfillment, and exclusive rewards — all free to join. Shop. Smoke. Get rewarded. Our way of giving back to the people who keep the flame alive.

CONTACT & LOCATION

CALL US​

Phone: (860) 421 - 4141

​​

EMAIL US

info@emberzct.com

​

STORE ADDRESS​​

Emberz Smoke Shop 

1227 Burnside Ave.

East Hartford, CT. 06108

​

HOURS OF OPERATION

Monday - Thursday:

10AM - 8PM

​​

Friday - Saturday:

10AM - 9PM ​​

​

Sunday:

CLOSED

VIBE WITH US

Follow Us On Social Media,

You Know You Want To! 😉

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  • TikTok

Instagram

Facebook

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Leave us a positive review, it helps small businesses grow! ❤️

JOIN OUR MAILING LIST

Where Its Always Lit. Even In Your Inbox.

FIND AN EMBERZ STORE

Visit a location near you.

JOIN EMBERZ MEMBERZ

If You're Lit, Then We're A Perfect Match! 

Join Online.

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ALL PAYMENTS ARE 100% SECURE | WE ACCEPT THE FOLLOWING PAYMENT METHODS

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Legal Notice & Compliance: Emberz Smoke Shop sells a variety of premium smoking accessories, lifestyle goods, and age-restricted products. In accordance with federal, state, and local regulations, tobacco, nicotine, vape, and hookah shisha products are available for in-store purchase only and are not eligible for shipping.

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All customers must be 21 years of age or older and present valid government-issued identification for any age-restricted purchase. Emberz is committed to operating responsibly and in full compliance with all applicable laws and regulations.

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FDA Disclaimer: The statements made regarding products we carry for sale have not been evaluated by the Food and Drug Administration. These products are not intended to diagnose, treat, cure, or prevent any disease.

© 2026 Emberz. The Emberz name and logo are trademarks of Emberz Retail LLC. All Rights Reserved.

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